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Business relations between Regenesis Srl and its customers are governed exclusively by the following general conditions of sale. They exclude any other agreement, unless agreed upon in writing, signed by the customer and our commercial officials. These rules apply to all purchase orders, regardless of the mode of transmission.

In accordance with the following, the following definitions shall have the meanings given below:

CUSTOMER: Subject who, in any capacity, transmits to Regenesis Srl a purchase order for products sold through the WEBSITE and with whom the contract is concluded in accordance with the provisions of these general conditions of sale. In accordance with the provisions of Article 3 of Legislative Decree September 6, 2005, No 206and subsequent amendments and / or additions, the Customer shall be defined:

1. Consumer: the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity;
2. professional: the natural or legal person acting in the exercise of his or her business, trade, craft or profession, or an intermediary thereof.

USER: The expression includes any internet user who freely accesses the web address www.medicina24ore.it either directly or from any other website. In accordance with the provisions of Article 3 of Legislative Decree No. 206 of September 6, 2005, the User will be defined:

1. Consumer: the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity;
2. professional: the natural or legal person acting in the exercise of his or her business, trade, craft or profession, or an intermediary thereof.

CONTRACT: The distance sales contract, as described and governed by Legislative Decree 185/99 and subsequent amendments and/or supplements entered into with Regenesis consists of these General Conditions of Sale.

WEBSITE: The Internet site shop.regenesis4life.com through which the sale of products marketed by Regenesis Srl is carried out.

 

GENERAL TERMS OF SALE: The clauses contained in this document, which form an integral and substantial part of the contract between the Client and Regenesis Srl when purchasing the Service offered through the website hop.regenesis4life.com

SERVICE: Online sale through the website hop.regenesis4life.com and according to the provisions set forth in these General Terms and Conditions of Sale of various goods and products.

The Contract shall be deemed concluded between Regenesis and the Customer with the acceptance, even if only partial, of the order by Regenesis occurred in the manner indicated in point 6 below. The Customer, whenever he places an order for the purchase of products through the SITE, declares and confirms that he has carefully read all the indications given during the purchase procedure and fully accepts the general conditions of sale and payment set forth in this document.

In compliance with Articles 3 and 4 of Legislative Decree 185/99 and subsequent amendments and / or additions on distance selling, the Customer who makes the purchase as a Consumer is required, once the purchase procedure is completed, to print and / or save on a durable medium of his choice and, in any case, to keep this document containing the General Conditions of Sale. In no event shall Regenesis Srl be liable for any claims for damages or compensation by the Consumer, it shall also be indemnified against any contractual or extra-contractual liability, directly or indirectly, for direct or indirect damages to persons and/or property, resulting from the non-acceptance, even partial, of an order.

Regenesis Srl is not responsible for any damage or loss, direct and/or indirect, arising from the sale of goods and services offered in the catalog published in the site shop.regenesis4life.com even for delayed and/or non-delivery of the product, nor for the correspondence of the goods to the specifications published in the site, nor for any other fact not directly attributable to Regenesis Srl itself.

The website can be accessed by anyone without restriction. Any restricted areas are available to registered users who have received restricted access codes. The user name and password that allow you to connect to the site are personal and confidential. They may be changed only at the request of the Customer. The Customer is solely responsible for the use of personally identifiable information. The Customer agrees to keep it confidential and not to disclose it in any form. Any transaction using the Customer’s user name and password is considered to have been made by the Customer.

Orders are accepted only and exclusively in written form or via the Internet. The customer who sends orders via the Internet will receive, at the end of the procedure, a notice of confirmation of receipt, by e-mail, indicating the number assigned to each order. In the event that after the sending of the order by the customer, a communication of confirmation, partial and/or total rectification is not received after twenty-four hours during business hours, the proposal will be deemed not accepted, for all legal purposes, even if for accounting, administrative reasons or lack of product.

By confirming the order, the Customer unconditionally declares that he/she accepts the terms of that order, as well as the entire General Terms and Conditions of Sale.

The Client acknowledges the validity and probative force of electronic exchanges recorded by Regenesis Srl and agrees that such documents have the same probative force as a hand-signed writing.

All prices shown on the sites, are prices expressed including VAT (where not expressly stated). Product rates are visible at all times on the website shop.regenesis4life.com. Lower rates may apply as a result of specific agreements, or discount codes.

Prices and promotions may be freely changed by Regenesis Ltd. at any time without notice.

In the product list published on the website shop.regenesis4life.com are highlighted the availability, updated on a regular basis, of available products. Since access and the ability to place orders, change the availability of the product, Regenesis Srl does not guarantee the certainty of allocation of goods ordered, reserving the right to postpone the partial and / or total fulfillment of the order received.

Goods are shipped carriage paid, with the relevant costs charged to the invoice. Upon receipt of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the transport document (Bill, Ddt and/or Accompanying Invoice). In case of discrepancies, the same must be reported, on the same transport document, a copy of which must be issued to the carrier, and forwarded to the supplier assistenza@regenesis4life.com or registered letter a/r. Although the packaging is intact, the shipment must be verified as soon as possible and in any case no later than 7 (seven) days from receipt. Any anomalies not found during the verification upon receipt of intact packaging must be reported in writing by email assistenza@regenesis4life.com or registered mail with return receipt within 7 (seven) days of receipt. Any report received by Regenesis Srl elapsed said term, can not be taken into account. For any statement, the customer assumes full responsibility for what is stated. In the event that the goods were shipped by insured, at the indication of the customer, the risk and to be considered borne by the courier from the delivery of the goods to the carrier from its warehouses.

Goods supplied must be paid for at the same time as the order by Credit Card, PayPal or other methods that may be agreed upon in writing between Regenesis Srl and the customer.

The Customer has 4 hours from the payment of his order to request its cancellation, without needing to justify himself. It will be sufficient for him to send an email to assistenza@regenesis4life.com specifying the order number that is the subject of the cancellation request. After the aforementioned 4 hours, Regenesis Srl has no obligation to accept a cancellation of the order.

The right to cancel the order is precluded to the customer in the event that the goods have been expressly ordered by Regenesis Srl to its Suppliers and the latter do not accept, in turn, the cancellation of the order.

The return of goods to the supplier, must be requested in writing, stating the reasons for the request, citing invoice references. The return of the goods must be made after authorization and assignment of the “return number”. The goods to be returned, must be in perfect condition, in the original packaging and shipped carriage paid to our warehouse, quoting, on the document, the assigned return number.

Any shipping errors or missing materials must be reported, in writing, in the manner and within the time limits specified in Section 8, “Risk and Property.”

The purchase of material from Regenesis Srl implies full acceptance of the warranty conditions provided by the manufacturer, which may be independent of the will of Regenesis Srl itself. The customer, therefore, is aware that the purchased goods will be guaranteed by the manufacturer and under the conditions provided by the same, and accepts, therefore, removed any reservation, all the methods of performance of the manufacturer’s warranty, even with reference, purely by way of example, to the subject managing the warranty even different from Regenesis Srl

In the presence of a conformity defect, as provided for in the Consumer Code (Articles 128 et seq.), the consumer has the right, at his or her option, to have the defective good repaired or replaced by Regenesis Srl If replacement or repair is not possible, the consumer is still entitled to a price reduction or to have back an amount, commensurate with the value of the good, against the return of the defective product to the seller. The legal warranty lasts for two years from the delivery of the good and must be asserted by the consumer within two months of the discovery of the defect.

Regenesis Srl will take delivery of the defective product to verify whether or not the malfunction depends on a conformity defect. If the conformity defect is found, it will carry out the repair or replacement of the good within a reasonable time from the request and without charge to the consumer.

All rights reserved. Texts, images, graphics, sound, animation, video files and the arrangement thereof and their adaptations on the site are (unless otherwise indicated) the property of Regenesis Srl to intellectual property laws and protected by copyright and intellectual property rights. These items may not be copied for commercial use or distribution, nor may they be modified, published, copied or used on other Internet sites. This site may also contain copyrighted images from third parties.

It is explicitly stated that no concession is granted with this website on our intellectual property or the intellectual property of third parties.

On the web pages shop.regenesis4life.com there may be hyperlinks (Hyperlinks) to other websites, proposed to provide a better informative or other service to its users. Regenesis Srl is in no way responsible for the content of the websites that users may eventually access through its site. The existence of a Hyperlink to another site does not therefore imply approval or acceptance of responsibility by Regenesis Srl about the content of the new site accessed, also in relation to the policy adopted for the processing of personal data, as well as its use. The use of such web pages is, therefore, the sole responsibility of the User and Customer.

The information on the website shop.regenesis4life.com is for general information only and may be, depending on the circumstances, defective, incomplete or inaccurate. Regenesis Srl assumes no responsibility for any of the above eventualities or for any harmful consequences, direct or indirect, that may result from the use or inability to use the information on the site.

The Client accepts the features and limitations of the Internet and acknowledges that he/she is solely responsible for the de facto use of his/her information.

While Regenesis Srl will use its best efforts to keep the Web Site free of viruses, it cannot guarantee that it is virus-free. User/Customer shall, for its own protection, do what is necessary to ensure appropriate security measures and use an anti-virus program before downloading any information, software products or documentation. The User shall do what is reasonably possible to activate appropriate security measures, as well as use an anti-virus program to ensure that he/she does not load viruses on the website shop.regenesis4life.com cannot be held liable for any direct or indirect damages resulting from any virus or the like.

The conditions contained herein may be changed, without prior notice and will be effective from the date of publication.

Pursuant to Article 5 of Legislative Decree 185/99 and subsequent amendments and/or additions, the Customer who holds the status of Consumer has the free and unconditional right to withdraw from the contract, without penalty, within the term of 14 (fourteen) days from the day of receipt of goods. For the proper exercise of the right in question, the Customer shall send to Regenesis Srl at the address indicated on the site shop.regenesis4life.com, within the indicated term a communication by registered letter with return receipt or by telegram or telefax subsequently confirmed by registered letter with return receipt sent within the next 48 hours, also indicating the coordinates (Iban, paypal mail) for the crediting of the sum; failure to comply with the prescribed formalities and terms will result in the impossibility of exercising the right in question. Once received the communication concerning the exercise of the right of withdrawal Regenesis Srl will contact the Customer to inform him how to proceed with the return of goods, if already delivered, which must be done without delay within 14 days from the date of receipt of the communication of instructions for the return. Within and no later than 14 days from the receipt of the returned goods, Regenesis Srl will proceed to the crediting of the amount received by bank transfer with the coordinates indicated by the Customer, retaining, in accordance with the law, the costs of transport inherent in the return, if not borne directly by the customer, and any costs for the restoration of the original packaging, if damaged. As provided by art. 5 paragraph 3 and art. 7 of Legislative Decree 185/99 and subsequent amendments and / or additions remain excluded from the exercise of the right of withdrawal:

-The supply of goods that are custom-made or clearly customized or which, by their nature, cannot be returned or are liable to deteriorate or alter rapidly.

-The provision of sealed audiovisual products or software, opened by the consumer.

-The supply of newspapers, periodicals or magazines.

It is not possible to exercise the withdrawal on only part of the purchased product. The purchased Product must be returned in its original packaging including packaging, any accessory parts of the goods and documentation (instructions, accessories etc.) and must not be damaged for reasons other than transportation, under penalty of forfeiture of the right of withdrawal. The sealed package for perishable products, must not have been opened and / or tampered with. The Product must be carefully packed in a second box, thus avoiding damaging the original packaging by affixing labels or adhesive tapes. Responsibility for the product shall be borne by the Consumer until delivery at Regenesis Ltd. unless the return is by courier or freight forwarder contracted directly by Regenesis Ltd. In the event that the property returned by carrier directly appointed by the Customer is damaged during transportation for return, Regenesis Ltd. will notify the Customer, within 5 working days of receipt of the goods, the incident so as to allow the Customer to dispute the incident to the carrier chosen by him and activate the related procedures for compensation and / or indemnity, and will make the goods available to the Customer for its return and the request for withdrawal will be canceled. In any case Regenesis Srl will not be liable in any way for damage and / or loss of goods returned by uninsured shipments. Upon receipt of the goods at the warehouse, Regenesis Srl will check the goods to ascertain their integrity, if they are damaged for reasons other than transportation or without the original packaging including the inner packaging or even without ancillary parts that are part of the goods delivered (instructions, accessories, etc..), will promptly notify the customer by objecting to the forfeiture, for effect, the right of withdrawal, and proceed to return the goods to the customer by charging the resulting shipping costs.

21. Privacy & Cookie Policy.View the specific section of the site Privacy & Cookie Policy.

The sales contract concluded between the Customer and Regenesis Srl shall be considered concluded in Italy and governed by Italian law, in particular by the provisions set forth in the Italian Civil Code, Legislative Decree 185/99 relating to distance contracts, Legislative Decree 70/2003 relating to contracts concluded by telematic means and any additions and amendments thereto.

Regenesis Srl will attempt to resolve any dispute with the Customer in a prompt and efficient manner. Should the Customer be dissatisfied with such attempts and wish to bring the matter before the Judicial Authority, any dispute shall be subject exclusively to Italian jurisdiction.

Any dispute relating to the interpretation, execution and termination of these General Conditions of Sale shall be the exclusive jurisdiction of the Court of Regenesis Srl‘s registered office, except where the Customer has acted and concluded this contract as a Consumer for purposes unrelated to the business or professional activity carried out. In such case, the Court of the place where the Customer has its residence or domicile, if located on the territory of the Italian State, shall have exclusive jurisdiction.

Should RegenesisSrl fail to assert any of its rights under this Agreement, this shall not be construed as a waiver of such rights. Such non-exercise shall in no way constitute a waiver of the aforementioned rights at a later date.